Refund policy

Return and Refund Policy

Effective Date: August 14, 2023

Thank you for shopping at Premises Distribution! We are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within 1-7 business days depending on your card issuer's policies.

 

 

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will gladly replace the item or issue a full refund, including the return shipping costs.

Contact Us

If you have any questions about our return and refund policy, please contact us at premisesclothing@gmail.com. Our customer support team will be happy to assist you.

Note

This Return and Refund Policy is subject to change without notice. It is recommended to review this policy periodically for any updates.

By shopping with us, you agree to abide by the terms and conditions outlined in this policy.

Thank you for choosing Premises for your fashion needs! We appreciate your trust in us.

Sincerely,

Harry Winton, CEO - Premises Distribution, premisesclothing@gmail.com.